💭INDEX

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Frequently Asked Questions

• Do you have a manual on how to use RYDE PASS?
• I've forgotten my password. How do I reissue it? (Customers registered with an e-mail address)
• I've forgotten my password. How do I reissue it? (Customers registered with an Apple ID or Google account）
• What payment methods can I use?
• Can I cancel or refund after the product has been used?
• Is it possible to use multiple items purchased on different days?
• I accidentally clicked the start button before the date of use. Can I reset it to the way it was?
• The background animation on the e-ticket does not move.
• I bought a ticket (Special Tickets, Commuter pass or Coupon Tickets), but it hasn't appeared on the screen. The data seems to be out of dated.

Membership Registration

• **What can I do if I haven't received a confirmation email after new registration? (**Customers registered with an e-mail address)
• I've forgotten my password. How do I reissue it? (Customers registered with an e-mail address)
• I've forgotten my password. How do I reissue it? (Customers registered with an Apple ID or Google account）
• An unknown e-mail address “@privaterelay.appleid.com” has been registered in the Member Information screen.
• I would like to delete my membership, what should I do?